Privacy policy

PRIVACY POLICY

Last updated: 21.02.2025

At Torque Lab, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.torquelab.eu.

📌 Company Information

Business Name: Torque Lab
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +385 91 335 0200
Email: info@torquelab.eu
Website: www.torquelab.eu

1. WHAT DATA DO WE COLLECT?

When using our website, we may collect the following types of information:

✅ Personal Information: Name, email address, phone number, billing and shipping address.
✅ Order Information: Products purchased, payment details (processed securely by trusted third-party processors).
✅ Technical Data: IP address, browser type, device information, cookies.
✅ Marketing Preferences: Your choices for receiving promotional materials.

2. HOW DO WE USE YOUR DATA?

We use your data to:

✔ Process and fulfill your orders.
✔ Provide customer service and support.
✔ Send marketing communications (with your consent).
✔ Improve website functionality and performance.
✔ Fulfill legal obligations and prevent fraud.

📌 We do not sell or rent your personal information to third parties.

3. LEGAL BASIS FOR PROCESSING

We process data based on:

🔹 Contractual necessity – e.g., order fulfillment.
🔹 Legitimate interest – improving services and fraud prevention.
🔹 Legal obligations – e.g., accounting, consumer protection laws.
🔹 Consent – for cookies, newsletters, etc.

📌 You may withdraw your consent at any time by contacting info@torquelab.eu.

4. HOW WE PROTECT YOUR DATA

We apply strict technical and organizational measures:

✔ SSL encryption on all transactions.
✔ Restricted access to customer data.
✔ Secure payment providers (e.g., Stripe, PayPal).
✔ Data minimization principles.

5. COOKIES & TRACKING

Our website uses cookies for better performance and user experience.

Types of cookies we use:

✅ Essential cookies – Core functionality
✅ Performance cookies – Site usage analytics
✅ Marketing cookies – Personalized ads (Google, Facebook, etc.)

📌 You can manage cookie settings in your browser.

6. DATA SHARING WITH THIRD PARTIES

Your data may be shared with:

✅ Payment processors – Stripe, PayPal
✅ Shipping partners – DPD, GLS, DHL
✅ Regulatory authorities – If legally required

📌 All third-party partners are GDPR compliant.

7. DATA RETENTION

🔹 Order & invoice data: 10 years (tax compliance)
🔹 Marketing data: until consent is withdrawn
🔹 Inactive accounts: deleted after 5 years

📌 You can request data deletion at any time.

8. YOUR RIGHTS UNDER GDPR

You have the right to:

✔ Access your personal data
✔ Correct inaccurate or incomplete data
✔ Request deletion of your data
✔ Restrict or object to data processing
✔ Request data portability

📧 To exercise these rights, email us at info@torquelab.eu

9. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or agreements with GDPR-compliant processors.

10. THIRD-PARTY LINKS

Our site may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting any personal data.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed. Changes will be published on this page, and major updates may be communicated by email.

📌 Last updated: 21.02.2025

12. CONTACT US

📍 Torque Lab
📌 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📞 Phone: +385 91 335 0200
📧 Email: info@torquelab.eu
🌍 Website: www.torquelab.eu