Terms of service

TERMS OF SERVICE

Last updated: 21.02.2025

Welcome to Torque Lab. By accessing or using our website www.torquelab.eu, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.

πŸ“Œ Company Details:

Business Name: Torque Lab powered by 4TRES Solutions LTD
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +385 91 335 0200
Email: info@torquelab.eu
Website: www.torquelab.eu

1. GENERAL CONDITIONS

  • βœ” You confirm that you are at least 18 years old or have parental/guardian consent.
  • βœ” We reserve the right to refuse service to anyone for any reason at any time.
  • βœ” You may not use our products for any illegal or unauthorized purpose.
  • βœ” Prices, product availability, and promotions are subject to change without notice.
  • βœ” Violation of any of these Terms may result in the termination of your access to our services.

2. ORDERS & PAYMENTS

2.1 Order Acceptance

  • βœ” All orders placed on our website are subject to acceptance and availability.
  • βœ” We reserve the right to cancel or refuse any order at our sole discretion.

2.2 Pricing, VAT & Payment

βœ” All prices are listed in EUR (€).
βœ” The seller of record is 4TRES Solutions Ltd, United Kingdom.
βœ” VAT is charged only where the seller is legally required to do so.
βœ” Where the seller is not registered for VAT in the European Union, invoices may be issued with 0% VAT.
βœ” The customer is responsible for compliance with any local tax obligations under applicable national legislation.
βœ” Accepted payment methods: credit/debit card, bank transfer.
βœ” Full payment is required before order processing and shipment.

2.3 Fraud Prevention

  • βœ” We may verify transactions and request additional information.
  • βœ” Any suspected fraudulent activity will be reported to the appropriate authorities.

3. SHIPPING & DELIVERY

3.1 Shipping Methods

  • βœ” We ship within Croatia and the European Union (EU).
  • βœ” Delivery times depend on the chosen method and destination.

3.2 Delayed or Lost Shipments

  • βœ” We are not liable for courier delays or customs processing.
  • βœ” If your package is lost in transit, contact us at info@torquelab.eu.

3.3 Customs & Import Fees

  • βœ” Customers outside the EU may be responsible for customs duties and import taxes.

4. RETURNS & REFUNDS

πŸ“Œ Please refer to our Return & Refund Policy for detailed information.

Key Points:

  • βœ” You have 14 days to withdraw from a purchase (EU Consumer Rights Directive).
  • βœ” Items must be unused, undamaged, and in original packaging.
  • βœ” Custom-made or special-order products are not returnable.
  • βœ” Refunds are issued within 14 days after receiving and inspecting the returned product.

πŸ“¦ Return Address:
Torque Lab
Savska 26
10372 Oborovo, Croatia

πŸ“§ Returns Contact: info@torquelab.eu

5. WARRANTIES & LIABILITY

5.1 Product Warranty

  • βœ” Products are covered by manufacturer warranties where applicable.
  • βœ” We are not responsible for damages due to incorrect installation or misuse.

5.2 Limitation of Liability

  • βœ” Torque Lab shall not be liable for indirect or consequential damages resulting from product use.
  • βœ” We do not guarantee uninterrupted access to our website.

6. INTELLECTUAL PROPERTY

  • βœ” All content, logos, trademarks, and images on www.torquelab.eu are the property of Torque Lab.
  • βœ” Unauthorized use, reproduction, or distribution is strictly prohibited.

7. PRIVACY & DATA PROTECTION

πŸ“Œ Please review our Privacy Policy for full details on how we collect and process your data.

8. GOVERNING LAW & DISPUTES

  • βœ” These Terms are governed by Croatian law and relevant EU legislation.
  • βœ” Disputes will be handled by the competent court in Croatia.
  • βœ” EU consumers may also use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

9. CHANGES TO THESE TERMS

  • βœ” We reserve the right to modify these Terms of Service at any time.
  • βœ” Any updates will be posted on this page. Continued use of the website constitutes acceptance.

10. CONTACT US

If you have questions about these Terms, please contact:

πŸ“ Torque Lab
πŸ“Œ Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
πŸ“ž Phone: +385 91 335 0200
πŸ“§ Email: info@torquelab.eu
🌍 Website: www.torquelab.eu