Terms of service

Last updated: 23 September 2026

Welcome to Torque Lab. These Terms of Service apply to the use of www.torquelab.eu and to orders placed through our website.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

Company Details

Business Name: Torque Lab powered by 4TRES Solutions Ltd
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +385 91 335 0200
Email: info@torquelab.eu
Website: www.torquelab.eu

1. General Conditions

  • You confirm that you are at least 18 years old or have parental or guardian consent.
  • You may not use our products or services for any illegal or unauthorized purpose.
  • We reserve the right to refuse service where legally permitted.
  • Prices, specifications, product availability and promotions may change without notice.
  • Product images are provided for identification and illustration purposes. Minor visual differences may occur between product revisions, batches or manufacturer updates.

2. Orders & Payments

2.1 Order Acceptance

  • All orders are subject to acceptance and product availability.
  • Submission of an order does not guarantee product availability or acceptance of the order.
  • We may contact you if additional information is required to verify vehicle fitment, delivery details or payment.
  • We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of pricing errors, incorrect product information, product unavailability or suspected fraudulent activity.
  • If an order that has already been paid cannot be accepted, the applicable payment will be refunded.

2.2 Pricing, VAT & Payment

  • All prices are listed in EUR (€).
  • The contracting seller and seller of record is 4TRES Solutions Ltd, United Kingdom.
  • Goods may be supplied and shipped from suppliers, distributors or fulfilment partners located within the European Union.
  • VAT and other applicable taxes are applied according to the tax rules applicable to each individual transaction, taking into account the location of the goods, delivery destination and customer status.
  • Where VAT is required to be collected by the seller, the applicable VAT will be charged in accordance with relevant legislation.
  • Business customers may be required to provide a valid VAT identification number or other tax information where relevant.
  • Customers receiving goods outside the European Union may be responsible for customs duties, import VAT or other local charges where applicable and where such charges are not expressly included in the purchase price.
  • Accepted payment methods include credit/debit card and bank transfer.
  • Full payment is required before order processing and shipment unless otherwise agreed in writing.

2.3 Fraud Prevention

  • We may verify transactions and request additional information where reasonably necessary.
  • Orders may be delayed or cancelled where fraudulent or unauthorized activity is reasonably suspected.
  • Suspected fraudulent activity may be reported to the appropriate authorities.

3. Shipping & Delivery

3.1 Shipping

  • We primarily ship to customers within the European Union.
  • Products may be shipped from different European suppliers, distributors or fulfilment locations.
  • Delivery times depend on product availability, supplier location, destination and shipping method.
  • Any delivery time displayed on the website or communicated before shipment is an estimate unless expressly stated otherwise.

3.2 Delays & Lost Shipments

  • Delivery may occasionally be affected by courier delays, public holidays, customs procedures, adverse weather or other circumstances outside our direct control.
  • If a shipment appears to be delayed or lost, please contact us at info@torquelab.eu so that we can investigate the shipment with the carrier.

3.3 Customs & Import Charges

  • Orders delivered outside the European Union may be subject to customs duties, import VAT or other local charges.
  • Where these charges are not included in the purchase price, they may be payable by the recipient according to the legislation of the destination country.

4. Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns, withdrawal rights and refunds.

  • Consumers may have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable consumer protection legislation.
  • Returned products must meet the conditions described in our Return & Refund Policy.
  • Products made to the customer's specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by applicable law.
  • Other statutory exceptions to the right of withdrawal may apply where provided by applicable legislation.
  • Refunds are processed in accordance with applicable legislation and our Return & Refund Policy.

Return Address:
Torque Lab
Savska 26
10372 Oborovo
Croatia

Returns Contact: info@torquelab.eu

5. Product Fitment, Installation & Motorsport Use

  • Customers are responsible for providing accurate vehicle information when requesting product fitment advice.
  • Where possible, we assist customers with product compatibility and fitment verification before ordering.
  • Many performance products should be installed by a qualified professional.
  • Incorrect installation, modification, misuse or use outside the manufacturer's intended application may cause product failure or vehicle damage.
  • Certain products intended for motorsport or competition use may not be approved for public-road use in every country.
  • The customer is responsible for ensuring that installed products comply with applicable vehicle, roadworthiness and registration requirements in the country where the vehicle is used.

6. Warranties & Liability

6.1 Product Warranty

  • Products may be covered by manufacturer warranties where applicable.
  • Manufacturer warranties are subject to the individual manufacturer's warranty terms and conditions.
  • Any statutory rights available to consumers under applicable law remain unaffected.
  • Manufacturer warranty coverage may not apply to damage caused by incorrect installation, misuse, accident, improper maintenance, unauthorized modification or use outside the manufacturer's intended application.
  • Motorsport or competition use may be subject to specific manufacturer warranty exclusions.

6.2 Limitation of Liability

  • To the extent permitted by applicable law, Torque Lab and 4TRES Solutions Ltd shall not be responsible for losses or damage caused by incorrect installation, misuse or unauthorized modification of products.
  • Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
  • We do not guarantee uninterrupted or error-free access to our website.

7. Intellectual Property

  • Torque Lab branding, website text, graphics and other original materials may not be reproduced or distributed without permission.
  • Third-party trademarks, logos, product names and other intellectual property remain the property of their respective owners.
  • Use of manufacturer or brand names on our website is for identification and commercial purposes and does not imply ownership of those trademarks.

8. Privacy & Data Protection

Please review our Privacy Policy for information about how personal data is collected, processed, stored and protected.

9. Governing Law & Disputes

  • These Terms are subject to applicable law.
  • Nothing in these Terms removes or limits mandatory consumer protection rights that cannot legally be excluded by contract.
  • Where mandatory consumer legislation applies in the customer's country of residence, those rights remain unaffected.
  • We encourage customers to contact us directly first if a dispute or complaint arises so that we can attempt to resolve the matter.
  • Any unresolved dispute will be handled by the competent courts or dispute resolution bodies in accordance with applicable law.

10. Changes to These Terms

  • We may update these Terms of Service where necessary.
  • The latest version will always be published on this page together with the date of the most recent revision.
  • Any changes apply in accordance with applicable law.

11. Contact Us

If you have any questions regarding these Terms, an order or a product, please contact us:

Torque Lab powered by 4TRES Solutions Ltd
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Phone: +385 91 335 0200
Email: info@torquelab.eu
Website: www.torquelab.eu